Complaints and content notices
Report an unlawful listing, raise a service complaint or request review of moderation.
Document version: 2026-10-23
The current legal documents are available in English and Albanian. This is the English version. Select Shqip to read the Albanian version.
1. How to submit a notice
Use a report tool on the relevant content where offered, or email info@plushouse.eu. Include the exact URL or record ID, a clear explanation, the relevant facts and evidence, a contact route and, for a rights claim, your authority to act. State in good faith that the information is accurate. Do not send passwords or unnecessary unredacted ID documents. Mark an urgent safety concern clearly and contact emergency services or law enforcement directly where appropriate.
2. What each party handles
PlusHouse handles platform operation, publication, account, billing and moderation complaints. The identified agency or landlord handles its client service and property agreement, but PlusHouse can still assess unlawful or misleading content and take action within its role. Privacy requests go to privacy@plushouse.eu. Sending a notice does not require you to abandon claims against the actual responsible party.
3. Assessment and decisions
We assess sufficiently specific notices diligently, considering urgency, applicable law, reliable evidence and the rights of the affected parties. We may request clarification, preserve relevant records, restrict the affected content, remove it, or restore it after review. We provide acknowledgement, reasons, available review routes and notifications where required, subject to lawful confidentiality and safety restrictions. No automatic outcome is guaranteed merely because a report was submitted.
4. Review and external remedies
To request review, reply to the decision or email info@plushouse.eu with its reference and the facts you dispute. A person should review a contested automated restriction where required. Statutory complaint periods, regulator access, court remedies and any applicable out-of-court settlement rights remain available. Where EU digital-services rules apply, their applicable notice, reasons, complaint and representation duties must also be observed; a generic policy does not establish that every such obligation has been operationally completed.
5. Good-faith reporting
Do not fabricate evidence, make threats or use notices to harass a competitor. Repeated manifestly abusive reports may be restricted proportionately with required warning and review safeguards. A report being rejected does not by itself show that it was abusive. We handle complaint records under the Privacy Policy and do not promise absolute confidentiality where lawful disclosure is necessary.
Legal sources and authorities
- Kosovo: 06/L-082 · Mbrojtja e të dhënave personale
- Kosovo: 06/L-034 · Mbrojtja e konsumatorit
- Kosovo: 04/L-094 · Shërbimet e shoqërisë informatike
- Agjencia për Informim dhe Privatësi · AIP
- EU: General Data Protection Regulation · 2016/679
- EU: Digital Services Act · scope and obligations
- BQK · Institucionet financiare të licencuara