Account and data deletion
A real email request route for consumer and business app accounts and related records.
Document version: 2026-10-23
The current legal documents are available in English and Albanian. This is the English version. Select Shqip to read the Albanian version.
1. Request deletion
Email privacy@plushouse.eu with the subject Account deletion, preferably from the account email. Identify the account and whether you want full account deletion or deletion of particular data. You can use this route without reinstalling the app. Never send your password, full payment-card details or unnecessary identification documents. We may ask for proportionate verification of identity or agency authority.
2. What the request covers
We assess account identifiers, profile details, public content, saved items, communications and other linked records within our control. Authentication, application database, stored media, messages, vendor records and backups need separate assessment; deleting an app or a Clerk login alone does not establish that all of them were erased. We explain completed actions and any lawful exceptions. The current request route is handled by people, not an instant automatic purge.
3. Agency ownership and client records
An agency owner should arrange lawful transfer of management and request any needed export before account closure. We verify instructions affecting an entire agency. Private client records may belong to an ongoing agency-controlled processing relationship and cannot automatically be erased at a departing employee's request. This does not prevent the employee's or client's own statutory rights or the agency's valid deletion instructions.
4. Retained material, copies and time
Specific billing, legal-claim, fraud or security records may remain only when justified and access-restricted. We identify the purpose and applicable period or criteria; we do not claim a universal immediate backup deletion period. Copies held independently by an agency, recipient or search engine require the appropriate follow-up. We respond without undue delay, normally within one month where required, and explain any lawful extension or refusal. Regulator and court remedies remain available.
Legal sources and authorities
- Kosovo: 06/L-082 · Mbrojtja e të dhënave personale
- Kosovo: 06/L-034 · Mbrojtja e konsumatorit
- Kosovo: 04/L-094 · Shërbimet e shoqërisë informatike
- Agjencia për Informim dhe Privatësi · AIP
- EU: General Data Protection Regulation · 2016/679
- EU: Digital Services Act · scope and obligations
- BQK · Institucionet financiare të licencuara